Permanent Jewelry FAQ & Policies

Services

What is permanent jewelry?

Permanent jewelry is custom jewelry that is styled to each individual, then sized and welded shut with a small welding machine.

It's the perfect way to represent love, friendship, and individuality!

Not ready for the commitment of permanent jewelry? Consider adding a clasp to make it removable!

Restrictions

What are the restrictions for permanent jewelry services?

Those with pacemakers should not get permanent jewelry because of the welding process.

Procedure

Who should consider this service?

If you like a long-lasting, customizable jewelry piece with exact measurements to you, permanent jewelry is for you!

What is the treatment process?

Step 1: Choose your chain

Sterling silver and gold-filled options

Step 2: Choose your charm/connector

Optional step

Step 3: Consider adding clasp to make it removable

Step 4: Measure wrist, neck, or ankle

Step 5: Weld & wear!

Post-Care

What are the jewelry care instructions?

To ensure the best outcome for your jewelry piece, please adhere to the following jewelry care guidelines:

Avoid regular direct contact with perfume, body lotions, hair sprays, or other chemicals
Limit exposure to chlorine
Be mindful while engaging in activities that might result in yanking or tugging the delicate chains with force
Clean it regularly with mild soap. Use jewelry polish cloths to help restore its lustre
Remove with care. Be sure to cut it off from the jumping - the small ring that connects the bracelet to the clasp
Need a repair, resizing, or re-welding service? Schedule an appointment with us

Rescheduling within 72 hours will result in forfeiting your deposit. No exceptions. Your cooperation with these pre-care instructions contributes to the success of your treatment.

What are the warranty guidelines?

Thank you for choosing our exquisite permanent jewelry. We stand behind the quality of our products and offer the following warranty coverage:

Warranty Period: This warranty is valid for a period of 6 months from the date of purchase.

Coverage: We guarantee that your permanent jewelry is free from defects in materials and workmanship. During the warranty period, we will repair or replace, at our discretion, any permanent jewelry that is found to be defective. This warranty covers:

Manufacturing defects
Loose or missing stones
Breakage or deformation under normal use

Exclusions: This warranty does not cover damage caused by:

Accidental or intentional misuse
Modification, repair, or alteration by unauthorized personnel
Normal wear and tear
Loss of stones due to neglect or improper care

How to Claim: To initiate a warranty claim, present your original purchase receipt along with the defective jewelry at any of our authorized retail stores or contact our customer service at [email protected]. Our team will guide you through the process.

Policies

Can I cancel my booking?

Certainly, we understand that unforeseen circumstances may arise, and you may need to reschedule your appointment. To ensure smooth scheduling and out of respect for our artists and policies, please note the following:

Rescheduling Policy: We kindly request a minimum of 3 days' notice (72 hours) if you decide to reschedule your appointment. Only one rescheduling is allowed.

No-Show Policy: In the event of a no-show without prior notice, 100% of the value of your appointment will be charged. We appreciate your understanding and cooperation in adhering to these policies.

These guidelines are in place to manage appointments effectively and maintain the quality of service for all our clients. Thank you for your cooperation.

What happens if I am late for my appointment?

We value your time and aim to provide the best service to all our clients. To ensure a smooth experience, please be mindful of the following policy regarding late arrivals:

Late Arrival Charges: If you are 15 minutes late or over, late arrival charges of $15+ may apply if we decide to accept you after your grace period.

Rescheduling and Deposit Forfeiture: Late arrivals may result in rescheduling, and there is a possibility of forfeiting your deposit.

To avoid any inconvenience, we recommend allowing yourself ample time for parking and considering potential traffic, especially during peak times. We appreciate your understanding and cooperation in adhering to these guidelines.

Do you require a deposit?

Yes, a $50 deposit is required to book and confirm every new appointment. This deposit serves to secure your spot and will be deducted from the total cost of your session.

Please note the following policies:

Non-Refundable & Non-Transferable: All appointments and booking fee deposits are non-refundable and non-transferable. This policy is in place to maintain scheduling integrity and uphold fairness for all clients.

Your understanding and cooperation with these deposit policies are appreciated as they contribute to the smooth functioning of our booking system.

Other Important Information

Maintenance Level: This is considered a "low" maintenance service, not a "No" maintenance treatment. While the need for maintenance is reduced, occasional cleaning may still be necessary. Fading, scratched, and other imperfections can occur.
Decision Finalization: Once you have finalized your decision regarding the chain, charm/connector/clasp, and size, any subsequent changes or adjustments may incur additional charges.
Right to Refuse Service: We reserve the right to refuse service or terminate a client relationship at any given time.

Your understanding and adherence to these guidelines contribute to a successful and positive experience. Thank you for your cooperation.

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